How Dripify collects, uses, and protects your information.
Dripify Ltd respects customer privacy and uses customer information only for order communication, order confirmation, delivery support, customer service, and related business purposes.
We collect basic personal information including your name, delivery address, phone number, order details, product preferences, size preferences, color preferences, payment confirmation details, delivery information, and messages shared with us through WhatsApp, Instagram, email, or other official communication channels.
The website stores cart contents on your device so selected products remain available between visits. Cart storage is limited to product identifiers, product display information, selected size and color, unit price, and quantity. The cart is not an order record and does not identify a customer.
When you choose “Place Order Now,” the website securely sends the customer and delivery information you entered, selected product identifiers and options, quantity, payment-method preference, and notes to our server. Current product prices and totals are verified by the server, and the resulting order is stored in our order database so Dripify can review, confirm, prepare, track, support, and retain the order as reasonably needed for business, accounting, dispute, and legal purposes. We do not collect or store card numbers, card security codes, or raw payment credentials.
Each website order receives a public order number. Successful Quick Checkout orders are associated with the current browser so they can appear automatically in My Orders on that device. An order-number lookup returns limited status information only and does not expose customer contact or delivery details.
WhatsApp assisted ordering is optional and is intended for questions or special requests. Opening a prepared WhatsApp message does not create a database order, clear the cart, or send the message automatically. You must review and press Send yourself. After agreement through chat, an administrator may manually create an order record with your confirmed details.
This implementation does not use an automatic email provider. Dripify administrators may prepare messages and contact customers manually through email, WhatsApp, or phone. The administrator may manually record the communication channel, template type, recipient, date, and a limited operational note after sending.
We may record limited storefront events such as page views, product views, add-to-cart actions, checkout starts, completed website orders, and WhatsApp-order clicks. These events use an anonymous browser-session identifier and may include the page path, product identifier, approximate device category, and referring domain. Analytics do not contain customer names, email addresses, phone numbers, delivery addresses, checkout notes, access codes, authentication tokens, or full raw IP addresses. Administrator pages and activity are excluded.
Order and communication records are retained only for as long as reasonably necessary for order service, customer support, accounting, fraud prevention, disputes, and applicable legal obligations. Retention periods may vary according to the type and status of the record. Contact support if you have a question or request regarding your stored information; requests remain subject to identity verification and applicable requirements.
We collect this information solely for the purpose of:
We do not store or collect customer payment card information. This website records only a payment-method preference and payment status. Any payment is arranged separately and handled under the terms of the relevant payment provider.
All order confirmations, product customizations, size confirmations, payment confirmations, delivery details, and shipping information are finalized through direct chat where applicable. Customers are required to confirm the accuracy of their address and selected items before payment. Communication records may serve as proof of transaction, order approval, and customer confirmation.
We do not sell, rent, or share customer information with external marketing parties. Information may be shared only when necessary to:
Transactions and communications may be processed through third-party platforms such as WhatsApp, Instagram, email providers, payment providers, and shipping carriers. Dripify Ltd is not responsible for message delivery issues, platform downtime, technical errors, or privacy practices of third-party platforms beyond our control.
Customers are responsible for ensuring that the information they provide is accurate and complete. If incorrect information is confirmed by the customer, including an incorrect delivery address, delivery failure or shipment delay may be the customer's responsibility.
If you have questions regarding privacy or order terms, contact support@dripify.fit or message us through our official WhatsApp or Instagram.